Our Delivery Policy
- Quick delivery: We aim to despatch and deliver your order to you as quickly as possible.
- Delivery Method and Labelling: Your order will be delivered to your door via Courier or Fragile Furniture Truck.
- No Signature Required: All deliveries will require a signature, if you sign for your order without checking it we may not be able to issue a credit or replacement if it is damaged.
- Delivery Times: We aim to deliver within 7 days for North Island and 14 days south island via truck and 1 -2 days natiowide via courier.
Returns Policy
We do not provide a refund if you have changed your mind about a particular purchase so we ask that you choose carefully.
We will not accept back or refund any products purchased on SALE, please choose carefully.
If goods are proven faulty, we will provide a replacement free of charge under the Consumer Guarantees Act.
No tolerance policy regarding Fraud
We will report credit card fraud to the relevant authorities of any attempted fraudulent order. Credit Card fraud in particular is a crime that is being committed daily over the internet.
Privacy Statement
- Secure Details: Internet Ordering and Security is of utmost concern to us. We will ensure your credit card details and personal information are safe. We will never sell, trade or give your personal information that you supply to us to anyone – at all!!
- Credit Card Transactions: All your transactions are completed with the security provided by the highest level encryption servers available. Your credit card details are guarded by technology that is completely 100% secure so you can order with confidence. We charge 3% of total order for Creditcard transactions.
- Multiple Payment Methods: If for any reason you do not feel safe entering your credit card information on our site, please feel free to phone us on 09 5800120 with your details.
- Secure Account: We use every means available to protect your sensitive information – that’s why when you initially order from us, you will need to register as a customer by opening an account.